The Influence of Conflict Management on Organisational Performance: Evidence From Guinness Ghana Limited, Headquarters Accra, Ghana

Authors

  • Kelvin Mensah Ampomah Human Resource Management Department, University of Cape Coast, Ghana
  • Oscar Agyemang Opoku University of Cape Coast
  • Godfred Osei Amankwah School of Development Studies, University of Cape Coast , Ghana
  • Bashiru Atta Wahab School of Development Studies, University of Cape Coast , Ghana

DOI:

https://doi.org/10.52218/ijbtob.v2i2.182

Abstract

The study set out to determine the influence of conflict management on the performance of Guinness Ghana Limited, Accra-Headquarters as an organisation. The study employed a quantitative research approach and descriptive survey and inferential statistics as the study design. The study was based on the views of 200 employees from the study institution with a self-administered questionnaire as the main research instrument. The study found that the higher the organization adopted negotiation, the more the performance increased, hence it helped improve the general working environment. It was also found that meditation has been used as a conflict management strategy and has proved to be an effective conflict management strategy. Finally, an effective arbitration channel was in place and it had a direct influence on the level of organizational performance. In the light of these findings, it was recommended that management should focus on increasing the utilisation of conflict management strategies such as negotiation, mediation and arbitration to increase organizational performance. In addition, the use of negotiation, mediation and arbitration as forms of conflict management strategy should be encouraged in resolving conflicts in the organization

Downloads

Download data is not yet available.

References

Accountemps, A., (2006). Belgian Employee’s Highest Seniority in Europe. Brussels, Belgium: Communiqué Accountemps, Robert Half International, Inc.

Adams, J. S. (1965). Inequity in social exchange. In Advances in experimental social psychology (Vol. 2, pp. 267-299). Academic Press.

Afful-Broni, A. (2012). Conflict management in Ghanaian schools: a case study of the role of leadership of Winneba Senior High School. International Journal of Educational Planning Administration, 2(2), 65-76.

Armstrong, M. (2006). A handbook of human resource management practice. Kogan Page Publishers.

Armstrong, M., & Baron, A. (2000). Performance management. Human resource management, 69.

Awan, R. U. & Anjum, A., (2015). An econometric analysis of determinants of external debt in Pakistan. British Journal of Economics, Management & Trade, 5(4), 382-391.

Babin, B. J. & Boles, J. S. (2000). Representing the perceived ethical work climate among marketing employees. Journal of the Academy of Marketing Science, 28(3), 345.

Bless, C., Higson-Smith, C., & Kagee, A. (2000). Fundamentals of social research. Lansdowne. Juta.

Burns, N., & Grove, S. K. (2005). The practice of nursing research: Conduct. Critique.

CIPD. (2013). Absence Management: Annual survey report 2013. CIPD.

Clark, V. L. P., & Creswell, J. W. (2010). Understanding research: A consumer's guide. Merrill/Pearson Educational.

Creswell, J. W., & Clark, V. L. P. (2017). Designing and conducting mixed methods research. Sage publications.

Cropanzano, R., & Greenberg, J. (1997). Progress in organizational justice: Tunneling through the maze. International review of industrial and organizational psychology, 12, 317-372.

Dana, L. P., Korot, L., & Tovstiga, G. (2005). A cross-national comparison of knowledge management practices. International journal of manpower, 26(1), 10-22.

De Dreu, C. K. (2003). Time pressure and closing of the mind in negotiation. Organizational Behavior and Human Decision Processes, 91(2), 280-295.

De Dreu, C. K. (2006). When too little or too much hurts: Evidence for a curvilinear relationship between task conflict and innovation in teams. Journal of management, 32(1), 83-107.

De Dreu, C. K., Weingart, L. R., & Kwon, S. (2000). Influence of social motives on integrative negotiation: a meta-analytic review and test of two theories. Journal of personality and social psychology, 78(5), 889.

Eldabi, T., Irani, Z., Paul, R. J., & Love, P. E. (2002). Quantitative and qualitative decision-making methods in simulation modelling. Management Decision, 40(1), 64-73.

Fidell, S., Tabachnick, B., Mestre, V., & Fidell, L. (2013). Aircraft noise-induced awakenings are more reasonably predicted from relative than from absolute sound exposure levels. The Journal of the Acoustical Society of America, 134(5), 3645-3653.

Fraenkel, J. R., & Wallen, N. E. (2000). How to design and evaluate research in education New York: McGraw.

Gay, C., Mahoney, M., & Graves, J. (2005). Best practices of employee communication. San Francisco: International Association of Business Communicators Publishing House.

Gay, L. R., Mills, G. E., & Airasian, P. (2011). Action Research. Educational research: Competencies for analysis and applications (9th ed., 507-515). Upper Saddle River, NJ: Merrill.

Gok, T. (2008). The effects of problem-solving strategies on students' achievement, on the cooperative learning groups in physics teaching. Hacettepe Universitesi Egitim Fakultesi Dergisi-Hacettepe University Journal of Education, (34), 116-126.

GSS. (2014). Ghana Living Standards Survey Round 6 (GLSS6): Poverty profile in Ghana (2005‐2013).

Gyan, E. K., & Tandoh-Offin, P. (2014). Conflict resolution mechanism in public senior high school in Ghana and its impact on school administration: A case study of schools greater Accra Metropolis. International Journal of Management Sciences, 3(4), 260-279.

Jadallah, A. A., & Garven, S. (2011). Negotiation Performance: Antecedents, Outcomes, And Training Recommendations (No. Ari-Rn-2012-01). Personnel Decisions Research Inst Inc Arlington Va.

Jehn, K. A. (1992). A qualitative analysis of conflict types and dimensions in organizational groups. Administrative science quarterly, 530-557.

Jehn, K. A., & Bendersky, C. (2003). Intragroup conflict in organizations: A contingency perspective on the conflict-outcome relationship. Research in organizational behavior, 25, 187-242.

Kwon, S., & Weingart, L. R. (2004). Unilateral concessions from the other party: concession behavior, attributions, and negotiation judgments. Journal of Applied Psychology, 89(2), 263.

Lang, M. (2009). Conflict management: A gap in business education curricula. Journal of Education for Business, 84(4), 240-245.

More, H. W., & Wegener, W. F. (1992). Behavioral police management. Prentice Hall.

Mugenda, A. G. (2008). Social science research: Theory and principles. Nairobi: Applied.

Mukolwe, M. M., Yan, K., Di Baldassarre, G., & Solomatine, D. P. (2016). Testing new sources of topographic data for flood propagation modelling under structural, parameter and observation uncertainty. Hydrological Sciences Journal, 61(9), 1707-1715.

Newell, A. C. (2008). Phyllotaxis: cooperation and competition between mechanical and biochemical processes. Journal of theoretical biology, 251(3), 421-439.

Ngozi, N. P., & Ifeoma, O. R. (2015). The Role of Ffective Communication on Organizational Performance: A Study of Nnamdi Azikiwe University, Awka. Review of public administration and management, 400(3617), 1-18.

Nunnally, J. C., & Bernstein, I. (1978). Psychometric theory. New York: MacGraw-Hill. _ d. Intentar embellecer nuestras ciudades y también las.

Nunnally, J. C., Bernstein, I. H., & Berge, J. M. T. (1967). Psychometric theory (Vol. 226). New York: McGraw-hill.

Obi, C. (2012). Conflict and peace in West Africa. Uppsala, Sweden: The Nordic Africa Institute.

Okumbe, J. A. O. (2001). Human resources management: An educational perspective. Educational Development and Research Bureau.

Olang, B. A. (2017). The Influence of Conflict Management on Organizational Performance: A Case of Stima Sacco Society Limited (Doctoral dissertation, United States International University-Africa).

Owusu-Mensah, M. (2007). Conflict in primary school and its effects on teaching and learning: a case study of Ejisu-Juaben District (Doctoral dissertation).

Pallant, J. (2013). SPSS survival manual. McGraw-Hill Education (UK).

Petkovic, M. (2008). Employer branding. A brand policy approach to creating preferences in employer choice, 2, 331-358.

Putnam, L., & Krone, K. J. (Eds.). (2006). Organizational communication: History and theoretical perspectives (Vol. 1). Sage.

Schramm-Nielsen, J. (2002). Conflict management in Scandinavia. In IACM 15th Annual Conference.

Smith, M., Segal, R., & Segal, J. (2013). Stress symptoms, signs and causes. Stress Symptoms, Signs & Causes: Effects of Stress Overload. HelpGuide. org.

Song, X., (2000). Antecedents and consequences of marketing managers’ conflict-handling behaviors. Journal of Marketing, 64(1), 50-66.

Tabachnick, B. G., & Fidell, L. S. (2013). Using multivariate statistics: International edition. Pearson2012.

Thomas, K. W., & Schmidt, W. H. (1976). A survey of managerial interests with respect to conflict. Academy of Management journal, 19(2), 315-318.

Toku, E. (2014). Conflict management practices in selected basic Schools in the Ashanti Region (Doctoral dissertation).

Tressler, D. M. (2007). Negotiation in the new strategic environment: Lessons from Iraq. Carlisle, PA: Strategic Studies Institute. US Army War College.

Weaver, A. (2003). Conflict and reconciliation in captive bottlenose dolphins, Tursiops truncatus. Marine Mammal Science, 19(4), 836-846.

Downloads

Published

29-04-2022

How to Cite

Ampomah , K. M., Opoku, O. A., Amankwah , G. O. ., & Wahab, B. A. . (2022). The Influence of Conflict Management on Organisational Performance: Evidence From Guinness Ghana Limited, Headquarters Accra, Ghana. International Journal of Business, Technology and Organizational Behavior (IJBTOB), 2(2), 108–123. https://doi.org/10.52218/ijbtob.v2i2.182