Examining E-Learning Adoption Through the Lens of the Information Systems Success Model: An Empirical Study on Higher Education Institutions in Indonesia
Due to the outbreak of COVID-19, learning institutions in Indonesia have been forced to switch to e-learning. E-learning is a new way of education that everyone had to adopt. To ensure the continuity of teaching and learning activities, higher education institutions (HEIs) need to explore ways to increase the quality of e-learning systems. The paper aims to understand the quality factors that influence e-learning adoption in Indonesia. The proposed framework is validated with 753 students from four universities located in different regions of Indonesia. Data were analysed using Statistical Package for the Social Sciences (SPSS) software. The findings show that a relationship does exist between information quality and e-learning adoption. However, system and service quality did not indicate any significant influence on e-learning adoption.
Keywords: Information Quality, System Quality, Service Quality, E-Learning Adoption
Abidah et al, (2020). The Impact of Covid-19 to Indonesian Education and Its Relation to the The Impact of Covid-19 to Indonesian Education and Its Relation to the Philosophy of “ Merdeka Belajar .” (September). https://doi.org/10.46627/sipose.v1i1.9
Aldholay, A., Isaac, O., Abdullah, Z., Abdulsalam, R., & Al-Shibami, A. H. (2018). An extension of Delone and McLean IS success model with self-efficacy: Online learning usage in Yemen. International Journal of Information and Learning Technology, 35(4), 285–304. https://doi.org/10.1108/IJILT-11-2017-0116
Almaiah, M. A., & Alismaiel, O. A. (2019). Examination of factors influencing the use of mobile learning system: An empirical study. Education and Information Technologies, 24(1), 885–909. https://doi.org/10.1007/s10639-018-9810-7
Almaiah, M. A., & Al Mulhem, A. (2019). Analysis of the essential factors affecting of intention to use of mobile learning applications: A comparison between universities adopters and non-adopters. Education and Information Technologies, 24(2),1433-1468.
Alnasraween, M. S. & Shahadab, F. H. (2022). Obstacles of teaching distance universities courses in light of E-learning quality standards. Cypriot Journal of Educational Science. 17(4), 1244-1257. https://doi.org/10.18844/cjes.v17i4.7145
Chen, Y. S. 2010. “The Driver of Green Brand Equity: Green Brand Image, Green Statisfaction, and Green Trust”. Journal of Business Ethics. 9 (3): pp: 307-319
D. Abrego-Almazán, Y. Sánchez Tovar, and J. M. Medina Quintero, “Influence of information systems on organizational results,” in Contaduría y Adm., vol. 62, no. 2, Apr. 2017.
Dash, S., Samadder, S., Srivastava, A., Meena, R., Ranjan, P., 2021. Review of online teaching platforms in the current period of COVID-19 pandemic. Indian J. Surg. 1–6.
Dreheeb, A. E., Basir, N., & Fabil, N. (2016). Impact of System Quality on Users’ Satisfaction in Continuation of the Use of e-Learning System. International Journal of E-Education, e-Business, e Management and e-Learning, 6(1), 13–20. https://doi.org/10.17706/ijeeee.2016 .6.1.13-20.
Hair, Joseph F. Jr. et al. 2010, Multivariate Data Analysis 7th Edition. Pearson Education Limited. Harlow. England.
Kline, R. B. (2016). Principles and Practice of Structural Equation Modeling 4th Edition ed. New York: The Guilford Press.
L. Pham, S. Williamson, and R. Berry, “Student Perceptions of E-Learning Service Quality, E-Satisfaction, and E-Loyalty,” in Int. J. Enterp. Inf. Syst., vol. 14, no. 3, pp. 19–40, Jul. 2018.
Maatuk, A.M., Elberkawi, E.K., Aljawarneh, S., 2021. The COVID-19 pandemic and E-learning: challenges and opportunities from the perspective of students and instructors. J. Comput. High Educ
Martínez-Argüelles, M. J., & Batalla- Busquets, J. M. (2016). Perceived service quality and student loyalty in an online university. International Review of Research in Open and Distributed Learning, 17(4), 264-279.
Mohammadi., Nourizadeh., and Simbar. 2015. Iranian Azeri Women's Perceptions of Unintended Pregnancy: A Qualitative Study. Iran J Nurs Midwifery Res, 20(2): 255–262.
Ozudogru, G.(2021). Problems faced in distance education during Covid-19 Pandemic, Participatory Educational Research, 8(4), pp. 321-333, doi.org/10.17275/per.184.108.40.206. Pedagogical Research, 6(1),14-22
Sekaran & Bougie, (2016). Research Methods for Business : A Skill Building Approach Seventh Edition. United States of America : Wiley.
Susilana, R., Hutagalung, F., & Sutisna, M. R. (2020). Students’ Perceptions toward Online Learning in Higher Education in Indonesia during COVID-19 Pandemic. Elementary Education Online, 19(4), 9–19.
Traxler, J. (2018). Distance learning—Predictions and possibilities. Education Sciences, 8(1), 1–13. https://doi.org/10.3390/educsci8010035
Wu P.C.S, Yeh G.Y.Y., Hsiao C.R. 2011. The Effect Of Store Image And Service Quality On Brand Image And Purchase Intention For Private Label Brands, Australian Marketing Journal Vol.19, pp.30-39.